Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@popnova.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@popnova.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@popnova.store.
Return & Refund Policy
Last updated: 13 August 2026
At POPNOVA, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 7 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, accessories, and other items included with the order, where applicable.
- Products that are used, damaged due to customer handling, or returned without required original packaging may not be eligible for return.
Return Shipping Charges
For eligible returns due to a change of mind, size preference, or other reasons not caused by POPNOVA, return shipping charges will be borne by the customer.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.
After verification, POPNOVA may provide an eligible replacement or refund at no additional return cost to the customer.
For faster assistance, please provide your order number and clear photographs/videos showing the issue when contacting our support team.
Refunds
Once your returned product is received and inspected, we will review the return request.
If the return is approved, the refund will be issued to the original payment method used for the order.
The time required for the refunded amount to appear in your account may depend on your payment provider or bank.
Return Request
To request a return, please contact us at:
Email: support@popnova.store
Please include:
- Order number
- Product name
- Reason for return
- Relevant photographs/videos, if applicable
Our support team will review your request and provide the next steps.
Important Note
A return request does not automatically guarantee approval. All returns are subject to the eligibility conditions described in this policy.
Certain products may have additional return restrictions where applicable. Any product-specific return conditions will be communicated on the relevant product page.
Contact Us
For questions regarding returns or refunds, please contact:
Email: support@popnova.store
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