Refund policy
At POPNOVA, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be unused, unworn and in its original condition, with original tags and packaging intact.
2. Conditions for Return
To process a return, you may be required to provide your order number, proof of purchase and details of the reason for the return.
Products that are used, damaged after delivery, altered, washed or returned without their original packaging may not be eligible for return.
3. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at support@popnova.store.
Please provide your order number and clear photographs or other relevant details of the issue so that we can review and assist you.
4. How to Request a Return
To request a return, please contact us at:
Email: support@popnova.store
Please include your order number and the reason for the return.
If your return request is approved, we will provide you with the return instructions and the applicable return address.
Return Address:
Once your return request is approved, POPNOVA will provide the applicable return address and return instructions. Please do not send any product to a return address without receiving confirmation from POPNOVA.
5. Return Shipping
Return shipping arrangements and charges may vary depending on the reason for the return.
If the product is defective, damaged, incorrect or otherwise eligible for a seller-approved return, we will provide the applicable return instructions.
For other returns, return shipping charges may be the customer's responsibility.
6. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method, subject to applicable payment-provider processing times.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
7. Non-Returnable Situations
A return may not be accepted if the product:
Has been used, washed or worn beyond reasonable inspection
Has been damaged after delivery due to customer handling
Is missing original tags or packaging where required
Is returned after the applicable return period
Is returned without following POPNOVA's return instructions
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@popnova.store. Cancellation requests cannot always be guaranteed once an order has been processed or shipped.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@popnova.store
POPNOVA
Online Store: popnova.store